FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
Wat als het niet voor mij werkt?
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and a clear photo of the issue. Our support team will review the situation and help you with the next steps.
How long does shipping take?
Orders are processed within 1–3 business days after payment confirmation. Estimated delivery time is 7–15 business days, depending on your location.
Hoeveel zijn de verzendkosten en waar verzenden jullie naartoe?
We currently offer free shipping on all orders. Delivery is available to most locations supported at checkout.
Can you tell me more about your shipping process?
After your order is placed, it will be processed and prepared for shipment. Once your order has shipped, you will receive a confirmation email with tracking information if tracking is available.
How can I track my order?
You can track your order using the tracking link sent to your email after your order has been shipped. Please allow some time for the tracking information to update.
Will I pay customs duties?
Returns are accepted within 14 days after delivery if the Hydrating Copper Peptide Essence is unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or or used skincare products cannot be returned.
Find answers about Lumetza's Hydrating Copper Peptide Essence.
Product Information
What is the Hydrating Copper Peptide Essence?
The Hydrating Copper Peptide Essence is a lightweight skincare essence designed to hydrate, refresh, and support smoother-looking skin. It is made for easy daily use and fits well into a simple skincare routine.
How do I use it?
Apply a small amount to clean skin and gently press it into your face and neck. Use before your moisturizer. For daytime use, apply sunscreen as the final step in your routine.
Is it suitable for my skin type?
The essence is suitable for most skin types. If you have sensitive skin or specific skin concerns, we recommend doing a patch test before use.
Biedt u stalen van uw product aan?
You can use it once or twice daily, depending on your routine and skin needs. Start with once a day if your skin is sensitive.
Can I use it with other skincare products?
Yes, it can be used with most skincare routines. Apply it after cleansing and before moisturizer. Avoid combining too many active products at once if your skin is sensitive.
"Lovely lightweight texture and easy to add to my routine. My skin feels fresh, hydrated, and comfortable after using it. The ordering process was simple, and the support team answered my question quickly."
Sofia R. Alberta, Canada.