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RETURN & REFUND POLICY

Last Updated: May10

Return & Refund Policy – Lumetza™

At Lumetza™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

14-Day Return Policy

Customers may request a return within 14 days after receiving their order.

To qualify for a return:

* The item must be unused and in original condition
* The item must be returned in the original packaging
* Proof of purchase is required

Free Return Shipping

We offer free return shipping for eligible returns approved by our support team.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the issue.

We will review your request and provide an appropriate solution.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Non-Refundable Situations

Refunds will not be issued for:

* Incorrect shipping information entered by the customer
* Delays caused by customs or shipping carriers
* Used products or products damaged through misuse

Lost Packages

If your package is lost during transit, please contact us and we will work with the shipping carrier to investigate the issue.

Contact

For return or refund questions, contact us at:

📧 Team@shoplumetza.com